Terms & Policies

 

RESERVATION POLICIES:

Your reservations can be booked online 24/7. You may also call 808-762-3483 any time in order to be booked by our staff.

CANCELLATION POLICY:

Reservation costs are fully refunded with a greater than 48 hour notice. If cancelled with less than 48 hours notice, your costs will be forfeited at the following rates. If cancelled with 24-48 hours notice, you will receive a 50% refund of your costs. If cancelled with 24 hours or less notice, then 100% of your costs will be forfeited.

CHECK-IN:

Log on to Trident Adventures website before your tour and fill out our online waivers located under the menu tab in the upper left hand corner. On the day of your tour, please arrive to our shop on the second floor located at 92-100 Waipahe Pl, Kapolei, HI 96707. This is the address of the KoOlina Marina Store.

FACILITIES:

We are located on the second floor of the KoOlina Marina building. You will pull a ticket upon entering the KoOlina Marina parking lot, proceed straight and park at the end of the lot near the Marina Store. Restrooms are located to the right of the Marina Store main entrance. To enter Trident Adventures, please walk around the back of the Marina Store building where you will see the Trident Adventures door open for you. Proceed up the stairs and you will be on the second floor shop. This is where you will check in thirty minutes prior to your departure time.

MEDICAL CONCERNS:

For all medical concerns, please call the shop at 808-762-3483.